Reviti Limited consumer privacy notice
Reviti Limited ("Reviti" or "we") take privacy seriously. This notice tells you who we are, what information we collect about you, and what we do with it. We will use information about you only in accordance with applicable data protection laws. You can also click on the links in this notice for further information.
Please take a few minutes to read this notice and show it to anyone else connected to your policy.
Who are we?
We trade under the name Reviti and were until 31 January 2022 an appointed representative of Resolution Compliance Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 574048). We are a member of Philip Morris International.
Prior to 30 November 2021 Reviti were distributing the Reviti Term Life Insurance issued by Scottish Friendly Assurance Society Limited. Reviti Limited which is a company registered in England & Wales, company number 11450807. Registered Office: One New Change, 4th Floor, London, EC4M 9AF
Reviti is the data controller of any data you provide to Reviti or is otherwise collected through this website. This means that we determine the purposes and means of processing the data you provide us.
If you have any questions about how we process your personal data, please contact us using the details found at the bottom of this notice.
How do we collect information about you?
In this notice, we refer to all the methods by which you are in contact with us as “Reviti touchpoints”. Reviti touchpoints include both physical (for example, retail outlets and events, consumer contact centres), and digital (for example, apps and websites).
We collected information about you in various ways.
Where permitted by law, we may have inferred information about you from aggregated information we acquire from third parties. This may include, for example, statistical information about people in certain geographical areas.
We may also have collected information in other contexts made apparent to you at the time.
What about information we collect from you about other people?
For what purposes do we use information about you, and on what legal basis?
In this section, we describe the purposes for which we use personal information.
From time to time, we have also used data sourced from reputable marketing and advertising service providers for the purposes of conducting direct mail campaigns for which we relied upon the lawful basis of our legitimate interests.The information we collected can be categorised as follows:
Given the above purposes for which we used personal information, the legal basis for our use of information about you was one or more of the following:
In any other circumstances we always asked for your consent before we processed the information.
If you are uncertain as to our need for information that we request from you or have concerns relating to the basis for processing we are relying on, then please contact us at Reviti Limited One New Change, 4th Floor, London, EC4M 9AF. with your query.
Do you process my sensitive personal information?
Yes, you will have needed to provide "special category" personal information to enable us to provide you with your quote or process your application for insurance. Special category personal data is afforded additional protection by data protection law. This data includes information about your health, including whether you are a smoker, for example, as well as information relating to your lifestyle and your family health history.
Unless we informed you otherwise, you should assume that we processed this data for the purposes of arranging, underwriting or administering an insurance contract. For this reason, we do not require your consent. We may also retain a copy of any such information in order to comply with legal or regulatory obligations.
Who do we share your information with, and for what purposes?
We may have shared information about you with:
Where might information about you be sent?
When using information as described in this notice, information about you may have been transferred either within or outside the United Kingdom where it was collected, including to a country or territory that may not have equivalent data protection standards. In all cases, the transfer will be:
In all cases, appropriate security measures for the protection of personal information were be applied in those countries or territories, in accordance with applicable data protection laws.
How do we protect information about you?
We implement appropriate technical and organisational measures to protect personal information that we hold from unauthorised disclosure, misuse, alteration or destruction. Where appropriate, we use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy and security requirements.
How long will information about you be kept?
We will retain information about you for the period necessary to fulfil the purposes for which the information was collected. After that, we will delete or anonymise it. The period will vary depending on the purposes for which the information was collected. Note that in some circumstances, you have the right to request us to delete or anonymise the information. Also, we are sometimes legally obliged to retain the information, for example, for tax and accounting purposes.
Where you have taken out a policy with us either through our website or our contact centre we will keep your information for a period of six month from 31 January 2022 after which time it will be deleted. Our contact centre (if relevant) will generally keep your information for a period of seven years from the date you purchased your policy after which time it will be deleted, unless there is a requirement for our contact centre to retain the information (for example, a legal requirement, or where there are ongoing claims relating to your policy).
Where you have obtained a quote or started an application but not completed the purchase of a policy, we will generally keep your information for a period of 6 months before deleting. Your insurer Scottish Friendly will generally keep your information for a period of seven years following a claim or the end of your policy. Scottish Friendly will also retain recordings of any calls between you and our contact centre for the same period.
What rights and options do you have?
You may have some or all of the following rights in respect of information about you that we hold:
We offer you easy ways to exercise these rights, such as “unsubscribe” links, or giving you a contact address, in messages you receive.
Right in respect of the information about you that we hold, with further detail
(note: certain legal limits to all these rights apply)
On your request we will provide you with a copy of the information about you that we use (provided this does not affect the rights and freedoms of others).
then you have the right to receive the data back from us in a commonly used format, and the right to require us to transmit the data to someone else if it is technically feasible for us to do so. To lodge a complaint with the UK Information Commissioner
The Information Commissioner’s
Office Water Lane, Wycliffe House
Wilmslow - Cheshire SK9 5AF
Tel. +44 1625 545 700
Who should you contact with questions?
If you have any questions, or wish to exercise any of your rights, you can contact us at Reviti Limited One New Change, 4th Floor, London, EC4M 9AF. The UK’s data protection authority is the Information Commissioners Office. You have a right to contact them with any questions or concerns (please see contact details above). If Reviti cannot resolve your questions or concerns, you also have the right to seek judicial remedy before a national court.Changes to this notice
We may update this notice (and any supplemental privacy notice) from time to time. Where the law requires it we will notify you of the changes; further, where the law requires it, we will also obtain your consent to the changes.
Last modified [15/03/2022].